Our Site

Frequently Asked Questions

Whats the inspiration for our logo?

• Nefertiti was Queen of Egypt during the early 14th Century B.C.E. She possessed legendary beauty. The beautiful one is here is the ancient Egyptian meaning of Nefertiti. She is a timeless symbol of consummate beauty.

Is smoking permitted in the Salon?

• Smoking is not permitted in our DaySpa Salon.

Are salon services are available for all ages?

• DaySpa services are available for those 15 years and older. We do not have daycare services. For the relaxation of all of our guests, please leave your children with a caregiver while visiting the spa.

Can I use my cell phone while I am at the spa?

• All cellphones must be turned to vibrate or off in the salon and turned off in your locker while in the spa.

Can I try a different consultant?

• For your benefit, our employees work as a team. If you prefer to work with a different consultant, please let us know.

What is your cancellation policy?

• To best serve all our guests, we ask that you call at least 24 hours prior to your salon service appointment to cancel . For spa packages, call at least 5 days prior to your spa appointment to cancel. WM calls 24 to 72 hours in advance to confirm appointments. Please call us if you dont receive a confirmation.

How do you gift cards and certificates work?

• Gift Cards are available in any denomination and can be used for all of our services, products and DaySpa packages. Gift cards never expire - not redeemable for cash.

How does your scheduling system work?

• To ensure that your next appointment is convenient and your services are well-maintained, we recommend reserving an appointment before you leave.

Whats your tipping policy?

• As WM professionals, tipping is not expected; however, it is appreciated.

Whats your payment policy?

• We accept cash, personal and travelers checks, WM gift cards, and major credit cards.Gift cards must be presented at time of payment.

Can I return products that I have purchased?

• Product Return Policy: 30 days with receipt for exchange or creditno cash refunds.

Do you offer tour packages to other DaySpa's?

• Yes, Group Tours to Premier Spas Around the World. Join us as we tour the premier spas, such as Canyon Ranch in Tucson, Arizona, and other spa destinations around the world.